Device Inventory, Phone "Lines" information does not load

Incident Report for Poly Cloud Services

Resolved

This incident has been resolved.

Posted Sep 23, 2025 - 12:24 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 22, 2025 - 20:41 MDT

Identified

The issue has been identified and a fix is being implemented.

Posted Sep 22, 2025 - 13:49 MDT

Update

We are continuing to investigate this issue.

Posted Sep 19, 2025 - 12:04 MDT

Investigating

On the Device Inventory page, clicking on the lines ("phone") icon, the page will only display a spinning "Loading..." status. The Phone's line information is not shown.

We are currently investigating this issue.

Posted Sep 19, 2025 - 12:01 MDT

This incident affected: Poly Lens.