Poly Cloud Services Status

All Systems Operational

Poly RealConnect Operational

NALA Operational

EMEA Operational

APAC Operational

Licensing Operational

Calling Operational

Scheduling Operational

RealConnect Tenant Report Operational

One Touch Dial Service Operational

Poly Cloud Operational

Poly Cloud Services Administration Portal Operational

Poly Lens Operational

Poly Zero Touch Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 15, 2025

No incidents reported today.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

Remote Access is unavailable for certain touch controllers

Resolved - The incident has been resolved. An underlying scalability issue in one of our IoT Hubs was identified as the root cause, which impeded the timely delivery of cloud-to-device messages and consequently resulted in remote access failures for certain devices.
Oct 7, 14:08 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 7, 11:43 MDT

Investigating - A subset of the devices connected are reporting "Remote Access is unavailable because the device state is unknown"
Oct 7, 10:36 MDT

Oct 6, 2025

No incidents reported.

Oct 5, 2025

No incidents reported.

Oct 4, 2025

No incidents reported.

Oct 3, 2025

Connection timeouts in Remote Access and slow page response

Resolved - This incident has been resolved.
Oct 3, 19:15 MDT

Update - We are continuing to monitor for any further issues.
Oct 3, 15:17 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 3, 13:15 MDT

Update - We’ve resolved the issue affecting page load times in the Admin UI. Our team is continuing to investigate the ongoing issues related to Remote Access and will provide further updates as we learn more. Thank you for your patience.
Oct 2, 17:49 MDT

Update - We are continuing to investigate issues within our message pipelines that are impacting service delivery, particularly affecting response times for Remote Access and the Admin UI page.
Oct 2, 14:27 MDT

Investigating - We are currently investigating this issue.
Oct 2, 07:44 MDT

Poly Lens - System Infrastructure Maintenance

Completed - The scheduled maintenance has been completed.
Oct 3, 19:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 17:00 MDT

Update - We will be undergoing maintenance. During this time, access to Poly Lens will be intermittently unavailable.
Oct 2, 17:34 MDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 2, 17:32 MDT

Oct 2, 2025

Oct 1, 2025

OTD Service Update

Completed - The scheduled maintenance has been completed.
Oct 1, 15:30 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 12:30 MDT

Scheduled - We will be performing a service update during this period. Some customers may experience brief service interruptions. We appreciate your understanding and patience.
Oct 1, 12:05 MDT